What are the portion sizes?
The trays measure 9” square by 1.6” deep. The banana tray accommodates small to large banana sizes and the Berry/Green/Tropical trays feature 1/2 cup portion sizes.
To make a typical smoothie recipe, start by using a whole or half banana and 2-3 ingredient portions.
Last updated: July 20, 2024 16:06
Is it dishwasher-safe?
Yes! Smootheeze trays are dishwasher size and can withstand temperatures from -40F to 400F.
Smootheeze is made from FDA-approved food-safe platinum silicone that’s BPA-free.
Last updated: June 21, 2024 12:29
Where do you ship?
We currently plan to ship to the United States, Canada, and Mexico.
The tooling and production process for Smootheeze begins in early July. We expect to start shipping orders in September.
If you live outside of North America, please let us know and we may be able to expand our shipping territories.
Last updated: June 21, 2024 12:31
When will we be charged?
You will be charged by Kickstarter when our campaign ends on July 25th. We will also send out a backer survey where you will select your desired trays and confirm your shipping address.
Your Kickstarter pledge does not include shipping charges. We will collect shipping fees at the time you complete the backer survey.
Last updated: June 19, 2024 16:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.